Privacy policy

Privacy Statement

Last Updated April 19, 2024

Privacy Statement

This is the official Privacy Policy of Solude Wellness Inc. ("Solude", "we", "us" or "our"), outlining how we manage Personal Information (as defined below) provided to us or collected from you online or offline. This includes interactions with our Website(s) located at www.soludebewell.com and any associated international affiliates, visiting store locations, contacting us via email or phone, subscribing to our mailing lists, participating in sweepstakes/contests, engaging in online beauty quizzes, or responding to surveys.

This Privacy Policy is governed by our Terms of Service, available at soludebewell.com/pages/terms-of-service. We reserve the right to update this Privacy Policy periodically, as described in the "Changes to This Privacy Policy" section below.

Information Collection

Solude may gather information that identifies you when you use our Site. The types of data we may collect and utilize include:
  • Details provided when enrolling to become a member or by completing any forms on our Site; this may encompass personal data such as your name, address, phone number, birth date, social security number, billing and delivery information, email address, or credit/debit card details;
  • Information provided when placing an order, participating in contests or promotions, or attending online events;
  • Data submitted when asking questions or reporting issues with our Site;
  • Other information you provide that does not personally identify you, such as browsing history, browser types, or cookies;
  • Data obtained from third parties; 
  • Traffic and usage data generated during your visits to the Site.
    We only access or collect information that you voluntarily provide via email, orders, member enrollment, or other direct communication. Solude will not disclose your information to third parties, except to our business partners responsible for Site operations, such as those handling billing, commission payouts, sales tax, Solude marketing, or as mandated by law.

    How Do We Utilize Your Personal Data?

    Solude utilizes Personal Data to fulfill your purchase orders, recommend new products, deliver information about Solude's offerings, engage in advertising and marketing activities, including direct marketing, maintain and manage our Website, address your inquiries, enhance our services, operations, and Website functionality, oversee our business operations including spam detection and fraud prevention measures. Any payment card details you furnish for a transaction will solely be utilized as necessary to process said transaction. Unless otherwise stated in this Privacy Policy or explicitly authorized by you through affirmative written consent, Solude does not disclose, sell, rent, or lease any Personal Data provided by you to any unrelated third parties. The term "unrelated third parties" or "third parties" excludes Solude's subsidiaries, partnerships, service providers, vendors, or affiliates, including cookies or tracking analytics.

    Retention

    We will hold onto your personal information for the required duration, including:
    • Until we cease to possess a valid business or legal rationale for its retention;
    • Until you request discontinuation of its use;
    • For the duration mandated by relevant legislation;
    • Upon deletion of your account.
    We will uphold and utilize your personal information as necessary to meet our legal obligations, settle disputes, and enforce our legal agreements and policies.

    Information Disclosure

    Service Providers and Partners

    We share Personal Information you provide with consultants, vendors, and contractors who assist in supporting our business operations. They are bound by confidentiality agreements and only use the information to provide specific services, such as communication vendors, website hosts, marketing partners, and security providers.

    External Collaborators

    We share Personal Information with third-party collaborators who help us interact with you, including affiliate partners, payment processors, social media platforms, and analytics providers.

    Legal Responsibilities

    We may disclose Personal Information to external parties, including governmental agencies, when required by law, regulation, or court order. This includes responding to legal requests, protecting our rights and property, and supporting legal proceedings.

    Business Transitions

    Personal Information may be shared with third parties during negotiations or transactions involving the sale, merger, or restructuring of our business or brand.

    External Links

    While we may provide links to third-party applications and social media platforms, we are not responsible for their privacy practices. Once you leave our site, your information is governed by their policies.

    Security Measures

    We employ industry-standard security measures to protect your Personal Information from unauthorized access, disclosure, or alteration. This includes encryption of sensitive data and compliance with PCI-DSS requirements.

    Payment Processing

    We utilize secure payment gateways that adhere to PCI-DSS standards to safeguard credit card information during transactions. Our web store is hosted on Shopify Inc., which also maintains robust security protocols. For further information, please review Shopify’s Terms of Service and Privacy Statement.

    Tracking Technology

    A cookie is a code snippet that creates a file on your device to monitor the pages you visit on our site. We employ cookies for various purposes, enabling browsing and enhancing services provided through Solude. To access our full range of features, cookies must be enabled.

    Automated Data Collection

    Cookies (browser cookies): Our website utilizes cookie technology to enhance your browsing experience. Cookies are small files stored on your browser or device that retain and/or collect user information. They help personalize your experience and gather statistical data. When you visit our site, we collect and store information such as domain names, IP addresses, browser software, and browsing history. This data allows us to analyze visitor trends and improve website functionality.

    For more details on cookies and instructions on disabling them, please visit www.allaboutcookies.org or your browser's help section. Although most browsers allow cookies by default, you have the option to restrict or receive warnings about their use. Disabling cookies may limit certain customization features.

    Flash Cookies: Certain site features may utilize local stored objects (Flash cookies) to store preferences and navigation data. These are managed separately from browser cookies.

    Web Beacons: Our site and emails may contain small electronic files known as web beacons, which track user visits and email interactions, providing website statistics and verifying system integrity.

    We may also employ technologies for behavioral tracking across third-party websites or online services. As there are no industry-standard "do-not-track" systems, our site does not respond to such signals.

    We utilize Shopify as our online storefront and point of sale platform. For information on the cookies used with Shopify, please refer to https://www.shopify.com/legal/cookies.

    Legal Age and Policy Updates

    By accessing this site, you confirm that you are of legal age in your state or province of residence. If you are a legal adult, you may also provide consent for any minor dependents to use this site. We do not knowingly collect information from minors, whether with or without parental or guardian consent, in the United States or elsewhere. If you discover that a minor has provided us with personal information without appropriate consent, please contact us immediately. We will promptly take necessary actions in line with our legal obligations and this Privacy Policy.

    Policy Amendments

    We reserve the right to revise this privacy policy as needed. Please check back regularly for updates. Any modifications or clarifications will become effective immediately upon posting on the website. These changes will be applicable from the date of uploading the revised version, reflecting the latest policy updates.